Find out how we keep your data safe…
PRIVACY POLICY AND YOUR DATA
PRIVACY POLICY
We take your privacy seriously. This page provides a clear summary of how Heritage Unlocked may collect, use, and protect your personal information. We are a heritage business that sells books, carries out historical research, and provides heritage consultancy work.
The holding and processing of personal data is governed by the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). The Privacy and Electronic Communications Regulations 2003 covers marketing communications, including how we contact you.
1. Personal Information We Collect
The personal information we hold is typically provided directly by you when you buy a book, commission a research project, or engage our consultancy services. This may include:
Your name, title, and contact details (email address, phone number, billing/delivery address).
Site addresses and project information.
Payment or purchase information.
Details of correspondence sent to you or received from you.
Your communication preferences (e.g., if you have subscribed to our newsletter).
2. Our Legal Basis for Using Your Information
Aligned with data protection legislation, we must have a "legal basis" to use your personal information. Depending on the activity, we rely on the following:
Undertaking work with you or selling a product: When you purchase a book from our shop, or when we are actively delivering historical research or heritage consultancy services for you.
Where you have given your consent: For example, when you have actively opted in to receive our newsletter or email updates.
To comply with legal obligations: Maintaining financial records for HMRC.
3. How We Use Your Personal Information
We use your information strictly to manage our relationship with you and operate our business effectively. We use it to:
Administer and fulfil your book orders or consultancy commissions.
Carry out and complete historical research or project reports you have requested from us.
Facilitating the storage and safe transfer of research documents, project outputs etc.
Send you information about our latest books, events, or services (only where you have explicitly agreed to receive this).
4. Sharing Personal Information
We never sell your personal data. Your data is only used for carrying out the activities as explicitly agreed by both parties. We only share your data where there is a business need with trusted third-party service providers that support our day-to-day operations only. This includes postal services to deliver your books (Royal Mail), payment processors (Stripe and PayPal) and our web hosting platform (Squarespace).
5. Keeping Your Information Secure and Retained
We have robust measures in place to safeguard your personal information. We keep your information only for as long as is strictly necessary for the purpose it was obtained:
Financial and project records: Usually retained for six years to comply with statutory and tax regulations.
6. Your Information Rights
You have several rights regarding your personal data, including the right to:
Request a copy of the personal information we hold about you.
Ask us to correct any inaccurate information.
Ask us to delete your personal information (subject to certain legal/financial retention requirements).
Unsubscribe from our marketing communications at any time.
7. Contact Us
If you have any questions or concerns about how we use your information, please get in touch with us:
Email: info@heritageunlocked.com Contact Us: www.heritageunlocked.com/contact
Post: Data Management, Heritage Unlocked, 4 Alma Cottages, Headingley, Leeds LS6 3PG.
If you are dissatisfied with the way we have handled your personal data and we are unable to resolve the matter for you, you may take your complaint to the Information Commissioner’s Office. Further details can be found via their website at www.ico.org.uk